Terms and Conditions QuestUAV Online Shop

Terms and Conditions for Online Shop Sales from QuestUAV Ltd


Changes to Terms and Conditions - Your Responsibility to Check

We reserve the right to change these terms and conditions at any time. All changes will take effect when posted on the website.

It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website signifies your acceptance of the latest terms and conditions.


Pricing and Product Accuracy

We try to keep our website as accurate and up to date as possible, however errors may occur.

If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Images shown may not reflect those that are described.

We cannot be held responsible for changes to products supplied in respect of any of the above factors.
Manufacturer specification may change without our being notified.


Payment and Security 

We accept electronic payment (subject to issuing bank providing 'cardholder not present' service) by:- 

  • Visa
        •Visa Delta
        •Switch / Maestro 

Our shopping cart facilities use high-grade encryption to ensure that no-one can ever gain access to your credit card details.

To help in the battle against fraud, we take the following steps:- 

  • Cardholder details are checked to ensure that they match those held on record with the card issuer.
        •At the time of processing, the card security number (often referred to as CVV or CV2) is taken to ensure that cloned or computer generated card numbers will not be successfully processed. 


Order Cancellation 

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may choose to cancel an order within 7 working days of receipt of the order. Please note however, that you will be liable for the cost of return to us, and all product must be in as new condition.

Returned products will be subject to a 20% charge to cover checking, administration, restocking and repackaging costs.

All cancellation requests should be made in writing, by email. 

To avoid any misunderstanding, we DO NOT accept order cancellation by telephone. All order cancellations must be made in writing to ensure that the instruction is clearly understood (ie. so that only the relevant part is cancelled, or the whole order where appropriate). All cancellation requests will be acknowledged by return email. 

In the event that we are unable to successfully deliver an order due to inadequate address details provided by the customer, we reserve the right to charge the customer any costs reasonably incurred in recovering the goods. 



All new products are sold with a return to base warranty. This provides 12 months cover against manufacturing defect, unless expressly stated otherwise. 

Any new product proving to be faulty within 30 days can be returned for a full refund or replacement. After that time, we reserve the right to replace the product or repair at our discretion. Where the cause of a fault is not clear, it may be necessary for you to return the item to us for testing in order to confirm that the fault is due to manufacturing or material defect. 


Damage or Shortage on Delivery 

Any damage to, or shortage on delivery must be notified in writing within 7 working days of delivery. Please check all product thoroughly on delivery and advise immediately by email in the event of any concern. 


Returns Policy

Non-warranty returns (excluding our error) will be exchanged or refunded provided the product is returned unused, in the original packaging and in a sellable condition, within 30 days.

You will be responsible for returning the item to us at your cost (we recommend Royal Mail recorded delivery, as this offers a tracked service and a signature at the end).

Where you are requiring an exchange we will take a to cover the cost of sending out the replacement. Large items will may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from our store.

A charge of up to 20% of the value of the item(s) will be charged as a restocking fee to cover costs.**

If the item is returned within 7 days, under the distance selling regulations you are entitled to a full refund including postage. 
If we send the wrong item by mistake, we will, of course refund you the cost of the item and your return postage.
All goods sold online are sold with the normal manufacturer warranty that accompanies the product. This warranty applies only to the original purchaser.

Certain items may be excluded from warranty such as used goods and sale or end of line items. 

Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

If you think a product is faulty please contact us and explain the problem, we will need to see the product before we are able to offer a replacement or refund.

For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.

** Any Alterations/Custom changes that have beenrequested by customers to products constitute non returnable items. If the company agrees to a return of the item there will be an 30% restocking fee, this is due to the item no longer being of a standard specification.


Order Acceptance 

By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Upon completion of the online order process, you will be sent an acknowledgement of order. This acknowledgement of order confirms our receipt of your offer to purchase only and does not indicate our acceptance of the order. 

All payments are automatically taken online, please check with QuestUAV that all items are available (in Stock) before ordering to avoid any disappointment.


Complaints Procedure 

Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us. 

Letters of complaint may be sent to : 

Customer Service Manager, QuestUAV Ltd,  Unit 8B,  Coquet Enterprise Park, Amble, Northumberland, NE65 0PE

All letters of complaint will be acknowledged within 7 working days of receipt. Where complaints cannot be fully addressed within 7 days, a letter or email of acknowledgement will be sent stating the likely timescale before a comprehensive response. We would recommend that letters of complaint are sent by recorded delivery. 


Privacy and Cookies

This site uses cookies to track individual users. We do so to allow easy ordering and administration of your order and user details. We also use them from time to time to highlight new sections within this site. No information contained within site cookies will be disclosed to any third party, or used other than within this site. 


Collection and Disclosure of Personal Information 

It is our aim to respect your privacy at all times. As a result, we will not disclose any personal information to any third party company except where necessary. Cases where doing so becomes a necessity include:- 

  • Recording and processing of orders and payments.
        •Credit checking or rating.
        •Fraud Prevention.
        •Control and maintainance of after sales service and warranty.
        •Dealing with customer complaints.
        •Analysis for management purposes and statutory returns. 


Lead/Delivery Times UK Customers

We aim to process and complete your order as soon as possible. Stock items are dispatched within 2 working days of receiving your order.  Non stock items in general take 7 to 28 days. This may increase up to 60 days in busy periods, Lead times for any special order items will be made available to you via email. 

Please note we are unable to guarantee lead or delivery times or deadlines. Many factors beyond our control such as postal services, couriers or suppliers may affect lead times. 


E&OE (Errors & Omissions Exempted)

Although care has been taken to ensure the accuracy of the information provided on this site, all information is provided without any representation or warranty as to its accuracy and in no event QuestUAV Ltd or its Officers be liable in connection with the use of this information unless otherwise stated.


Shop Address

QuestUAV Ltd, Unit 8A, Coquest Enterprise Park, Amble, Northumberland, NE65 0PE, 01665 479042


Registered Office

QuestUAV Limited is a company registered in England and Wales with company number 7761975. VAT Registration GB 126645020

Registered office: QuestUAV Ltd, Unit 8A, Coquest Enterprise Park, Amble, Northumberland, NE65 0PE