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The British Geological Survey (BGS) Showcase DATAhawk at the Rushlight Show 2017

The British Geological Survey (BGS) Showcase DATAhawk at the Rushlight Show 2017


The British Geological Survey (BGS) attended the Rushlight Show 2017 in London on 25th January to exhibit the Unmanned Aerial Vehicle (UAV) gas monitoring system for the energy sector. 

The prototype system is the product of a project examining the technical feasibility of using small unmanned aerial vehicles to detect and monitor methane, incorporating novel technology development. 

The project is based on a collaboration with QuestUAV Ltd. and co-funded by an early stage Energy Catalyst grant from Innovate UK.

BGS logo


BGS Expo

Datahawk with Gas Sensor on Show (L) and BGS Stand (R)


BGS had with them a Datahawk aircraft to show at the exhibition – this is a similar craft to what they use to carry out their monitoring surveys. Visitors to the event could see and feel the drone and discuss the technical applications and capability of the UAV gas monitoring system.  Questions asked were how accurate is the GPS on the UAV? 

“Is the modelling of methane done in real time? ”

“Does the drone carry a camera as well as the sensor? ”

“Could it also measure for carbon dioxide or hydrogen? ”

“How long can it fly for? ”

Interested exhibition attendees took a flyer which explained the project progress, rationale and the advantages of the new system versus current gas monitoring systems together with the system capabilities. It is expected that data from the UAV gas monitoring system will help to demonstrate that either there are no fugitive gas emissions or help to pinpoint and quantify gases in the atmosphere.

BGS continue to use Quests Q200 Surveyor drone for mapping and surveys.  They have recently placed another order for a second unit with thermal capability to use in the field.

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AgNav Showcasing the QuestUAV DATAhawk at NAAA Conference


AgNav attended the NAAA Conference in Long Beach, California at the end of 2016, in part, to launch its new line of Unmanned Aerial Vehicles (UAVs) outfitted with various kinds of sensors. At this conference, they showed off the UAV line, including the QuestUAV DATAhawk, the QuestUAV Surveyor Pro and the Agri Pro V2-1 – which form the main part of the market in North America and beyond.

Visitors at the conference were thrilled to see a Drone on display and the QuestUAV DATAhawk was shown prominently at the booth.

Agnav Show

Q-100 DATAhawk on Show

"The drone itself actually captured more floor traffic, so it is definitely an asset to our product line." - AgNav


Applications that users wanted to perform with the UAV included both photo imagery and NDVI imagery for crop health. There was also the usual question about price. In terms of price, the system was billed as a mid-range solution but unique because of the different payloads that can be carried and the quality of the system. The very convenient means of launch and the system's sleek profile were other highlights indicated by visitors as being of interest.


Visitors were given a brochure that identified how users can make money through various kinds of services such as the following:

  1. Crop Security: Some crops are particularly valuable and people will steal them. A UAV solution may prove ideal for flying without detection and warning the authorities as to the presence of unwanted visitors.
  2. Agriculture: The NDVI indicator is a valuable component for users seeking to make additional money from their planes. A UAV solution may prove ideal for this purpose - not particularly expensive and costs can be rcovered from the first year of operations.
  3. "Insurers: Insurers are responsible for providing coveage in the event of spray mishaps, such as spraying over houses or on pets or livestock. A photo of the affected site will allow the insurer to honour claims made by individual farmers or persons affected by spray fly-overs.



This was essentially the first or initial launch of AgNav's UAV offering in conjunction with QuestUAV. The QuestUAV DATAhawk on display at the conference attracted as many as 30 individuals, with a sale being prepared as a result.

Interest in NDVI was also particularly high compared to standard imagery, with users less sure how photos can be used to make money as a service offering in place of NDVI.

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New QuestUAV RPAS Pilots

QuestUAV Expand Their Numbers of Qualified Pilots

QuestUAV Expand Their Numbers of Qualified Pilots


An exciting end to last week saw a number of the QuestUAV staff pass their RPAS training with flying colours. QuestUAV now field twice the number of qualified pilots as before.

QuestUAV RPAS Training

Francis (L) and Callum (R) During their RPAS Examination

Resourse Group UAS assessed all of our new pilots with some impressive flying from Callum, Francis and Cameron. All 3 pilots were given a skilled rating. They showed integrity and real skill; especially when given emergency scenarios to control.

QuestUAV RPAS Exam

Francis (L) and Callum (R) Being Examined

Cameron comes from a multirotor background and is QuestUAV's top Flight Commander, Callum and Francis are keen racing drone hobbyists and practice track racing in their spare time owning a fair amount of multirotor drones between them.


New QuestUAV RPAS Pilots

Well Done Boys!

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Survey Drone Sensor Gimbal Inforgraphic


QuestUAV Sensor Gimbals Improve Flight Efficiency By More Than 15 Percent


Demands on fixed wing drones are growing continually. Other than copter drones, fixed wing platforms are generally used to cover large areas (hundreds of hectares) in a short amount of time. Standards on flight endurance and efficient area coverage are growing throughout different industries such as surveying, agriculture, mining or surveillance. To create a high-quality 3D model of a survey area sensor performance and image overlap is essential. Sensor and drone platform have to compensate for the effects of wind and turbulences causing blurred images and low image overlap. From day one QuestUAV has been developing gimballed systems and fine tuning platform stability in order to gain maximum quality and performance from a flight mission. The following sections outline the importance of image quality and overlap and show how a gimballed system can increase efficiency by more than 15 percent


QuestUAV Gimballed Drones


Image overlap is crucial...

When mapping an area with a drone or Unmanned Aerial Vehicle (UAV), the UAV will have to fly and photograph the survey area in a grid-like pattern ensuring that every feature on the ground (e.g. a tree or a building) is “seen” in multiple photographs. For the generation of 3D models, these photographs have to have sufficient overlap in flight direction and between grid lines (side overlap). Photogrammetry software providers like Pix4D or Agisoft Photoscan generally recommend an overlap of 75% frontal and 60% side overlap.

Flight Image Overlap Diagram

Sensor choice and gimbal influence data quality...

Besides image overlap, GSD (Ground Sampling Distance) is crucial for modelling an object in high detail. Hence, a good sensor and a UAV system which enables a stable flight and continuous overlap are essential for the generation of high-quality maps and 3D models, especially in windy and turbulent conditions. Image sharpness and overlap can significantly deteriorate when the UAV is pushed around in moving air. Therefore, a sensor gimbal might become crucial for data quality, spatial accuracies and hence for mission success. Various QuestUAV missions have proven that a gimballed system compensates for effects like blurred or oblique images and lack of overlap.

Stereo Photogrammetry Diagram

Stereo-photogrammetry to extract 3D positions...

Once a feature is photographed from different angles stereo-photogrammetry can be applied after a flight during the post-processing phase. Common points are identified in each image and a line of sight (or ray) can be constructed from the camera location to the point on the object. The intersection of these rays determines the three-dimensional location of the point and in combination a 3D model of the surveyed area.



The sensor is the heart of a UAV and depending on which sensor is flown it will determine what data a UAV is capable of collecting. Ground Sampling Distance (GSD), image sharpness and noise level are all dependent on the sensor chosen for a flight mission. As an example, the QuestUAV 200 Surveyor carries a Sony A6000 camera which captures very high detail with a 24.3 effective megapixel APS-C sensor allowing to acquire data down to 2.9cm GSD at 400ft. The Exmor APS HD CMOS sensor ensures an extremely fast performance, sharp image quality and low noise images, even in low-light conditions.


The major advantage of a gimbal is simply to allow the sensor to continuously point directly towards the ground (nadir view), while the aircraft itself is manoeuvring around in yaw, pitch and roll. Especially in high winds, a compensation for the movement is essential to keep the image overlap required for photogrammetry processing. If there is no gimbal the general solution is to increase side overlap. However, increasing the side overlap causes the aircraft to fly more grid lines and turns and hence reduces area coverage and flight efficiency. Overlap recommendations by photogrammetry software providers are generally around 75-80 percent frontal and 60-65 percent side overlap.


QuestUAV Gimbals can reduce the image overlap to 40% and still guarantee the data quality.

Various studies with a QuestUAV 200 Surveyor and QuestUAV 100 DATAhawk have proven that a gimballed system allows reducing the image overlap from 65 to 40 percent and still guaranteeing enough overlap for photogrammetric processing and data quality even in high winds. By reducing the amount of grid lines and aircraft turns the already impressive ground coverage of a QuestUAV system is further increased. As shown in the figure below the amount of grid lines is reduced from 13 to 10 and the total path length from 10.1 km to 8.3km - a decrease of 18 percent!


Image Overlap Comparison

When compared to an orthomsaic based on 65 percent overlap the 40 percent overlap orthomosaic is equally good in terms of image matches and data quality. The number of overlapping images was in both cases continuously higher than five for each pixel of the orthomosaic resulting in an excellent 3D model of the surveyed area.


Orthomosaic Overlap Comparison


QuestUAV has proven that a sensor gimbal significantly improves the already outstanding ground coverage of a QuestUAV drone. The QuestUAV sensor gimbal compensates for the effects of wind and turbulences causing blurred images and low image overlap. By using a gimbal an area can be flown with only 40 percent side overlap without a reduction in data quality. Hence, mission efficiency is increased by more than 15 percent.

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DATAhawk and Ruairi

DATAhawk spearheads new compact QuestUAV range

QuestUAV launches full production of DATAhawk

DATAhawk is a compact mapping UAV designed specifically for easy-of-use, rapid deployment, high resolution, photogrammetry missions. Fully autonomous with multiple landing options including para landing, the main sensor in the surveying edition takes the incredible 20.1mp Sony QX1 in a gimbaled mount. Including Pix4D Mapper, the system provides a turnkey solution. Endurance is great; expect up to 1hr of flight with coverage up to 20 square kilometres. The entire ultra-rugged drone is sub-2Kg, with a 115cm wingspan.

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DATAhawk Box and drone Q-100 DATAhawk | DATAhawk Q-100 DATAhawk | DATAhawk Cyprus

DATAhawk Ag


The agricultural edition - DATAhawk Ag - mirrors the surveyor in capability - replacing the main sensor with a MicaSense RedEdge multispectral unit. This advanced, lightweight camera is optimised for use in UAVs of our type and size and provides accurate multi-band data for agricultural remote sensing applications. Crop health, growth and feed patterns can all be monitored with the data retrieved.

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Q200 Indonesia

QuestUAV Training Team Starts Large-Team International Training with the Q-200 with GGP

QuestUAV's Flying Team Starts Large Team International Training

One of QuestUAV Ltd's flight training teams arrived in Indonesia this past weekend, to provide in-country training for GGP (Great Giant Pineapple). Sunday saw the completion of a successful series of test flights with Q-200 AGRI Twin NDVI aircraft.

                                                Q200 Agri ProQ200 Indonesia

Q-200  Surveyor Pro Flight Training (L) Stuart; QuestUAV Pilot with GGP Trainees (R).

Training began in earnest yesterday and today saw the first flights with the flight teams in-country. Some 18 people from these teams (and other GGP staff with a need to understand the technology) are taking part in QuestUAV international training within Indonesia this week.

Q200 Indonesia
Q-200 Surveyor Pro in  Indonesia

Project Background

GGP grow a majority of premium Pineapple crop, although they are also responsible for Banana, Palm Oil and Casava plantation areas and a growing segment of other

Q200 Indonesia Pineapple
Nigel King; CEO of QuestUAV with the Q-200 Surveyor Pro

tropical fruits. The plantations are over 30,000 Ha in area.

UAV images and the UAV project are phase one of GGPs initiative to integrate precision agriculture firmly within their growing processes. Phase 1 of this initiative are the UAV flight, monitoring and image collection missions that this current training is enabling.

Phase 2 will see GGP purchase large GPS-driven farm machinery to make use of the GIS output provided by the teams in Phase 1.


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Q200 Surveyor Drone Bungee launch by QuestUAV

KAZ Minerals commence UAS survey operations – a photo story

UAS Mining Survey Operations At Aktogay


KAZ Minerals operate a large operation at Aktogay in eastern Kazakhstan, with an open-pit mine and on-site concentrator - Aktogay Open-Pit Mine


KAZ Minerals Q200 Surveyor Pro

From this autumn KAZ Minerals surveyors have begun to use a Q-200 Surveyor Pro UAS (Unmanned Aerial System) in Kazakhstan. The UAS (also known as a "drone") greatly improves the efficiency of geodetic work, makes the results more accurate and increases the efficiency of developing the site.

KAZ Minerals Q200 Surveyor Pro

The essence of the UAS at first glance is simple: traversing the sky above the survey site along with a neatly planned flight-path, the UAS takes numerous sensor images along with accurate location data for each image. Previously, surveying of this sort would require a lot of effort and resources on the ground - today this is many times faster.What's Involved

Esengeldy Bijanov, Senior Surveyor for KAZ Minerals

Sengeldy Bijanov, Senior Surveyor for KAZ Minerals at the Aktogay mine site

"Surveying services have remained in their current form for decades. Technology developments are continuously being placed in the hands of ordinary surveyors, we are no exception. Originally working one way, we have moved on to electronic tachometers and then with another step into GPS technology. And today begins our work with drones. Very quickly the UAS can obtain very detailed images. Usually, if a company needs aerial imagery a plane is employed, but this is very expensive and cannot always be used for this reason."


"Surveying in Aktogay today is mainly a photographic career. The work of the surveyor forms the basis for all further work in developing the mineral resources. Spatial geometric measurements are taken of the earth's surface, which are then used to develop and display the plans, maps and profiles required for mining and exploration"

Kaz Minerals Q200 Launch Preparation


How often do you collect imagery?

“Daily. To create the planning framework in which each location is shown on the plan, with further work performed by our engineers, planners and geologists. We also perform daily inspection surveys of the ore collected from the mining operations. To this end we have a team of experts trained, 8 at this stage - all fully trained to be able to fly and manage the UAS.”

Who performed the initial training?

“Fully qualified trainers from the UK, direct from the manufacturer of the Q-200 system. The first teams have been trained and now, if necessary we can receive further technical support remotely from the UK.”

Q200 Surveyor Pro Training

Who spearheaded the initiative to buy a UAS for this service?

"The idea came from our chief surveyor, Gavin Cheshire. He is constantly looking for ways to introduce new technologies and new solutions, which can be used at different sites in a range of countries. A number of drone systems were evaluated and compared, before settling on the Q-200 Surveyor"

Drones are a fairly young technology, but they are already available widely - from military use to toy units for teenagers. The UAS you use was created specifically for industrial operations?

“Yes, this is a special Q-200 Surveyor UAS from QuestUAV. The company was founded in 2008 by the CEO, Nigel King - himself a former military pilot and Air Force instructor. They have developed different models, introducing models for civilian purposes - for example, agriculture and large area surveying.”

Q-200 Surveyor UAS from QuestUAV

Dear ?

Reasonably expensive as a package with all sensors and sets of spare batteries

Training and Operations


Q200 Surveyor Pro Launch Preparation Training

Operation is probably different to a standard copter?

“Yes, training is not simple, it is very detailed and takes days. The UAS is not just a gadget with a remote - there is a laptop-based station with special control programmes installed on it. Flight trajectory and all flight data is displayed and so on. Another important moment is launch - everything needs to be timed, observed and adjusted for - wind speed, direction, hand position, etc.”

How have your colleagues found the training?

“The theory is supported by the practice. Already there is noticeable progress.”

And you learned how to operate it? I would think that at first, all hands would shake at the thought that you could cause these expensive devices to fall?

“Yes (laughs), but in that case repairs and spare parts can be ordered again, for delivery directly from the manufacturer in England.”

Briefly, tell us about the characteristics of the drone.

“Speed - about 1 km per minute. Maximum range - 55-60 km. One flight can last up to an hour. This is important for large areas and for areas that are difficult to organise flights around. For example, a panel of heap leaching (leach pit) - when they initially have their ore load laid you could get inside to start surveying, but today everything is acidic and direct ground access is severely limited.”

Q200 Surveyor Pro Successful Launch

What will be the next technological leap, I wonder? What do you see next?

“I don't know, it will most certainly be possible to do everything without leaving the office. Prepare and pre-program everything, the aircraft itself will still fly and collect the data, process the results and here you are.”

Esengeldy Bijanov was interviewed by Almas Sadykov

original article (Russian)

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Drones |  PPK Survey Drone Launch

Q-200 Launch System V2 Available

Q-200 Launch Line System V2 - Safety and Efficiency Combined.

The Q-200 airframe, the workhorse of the QuestUAV fleet now flies with an upgraded launch line system. The system improves upon the original launch line in several ways, bringing more efficient and safer launches to flight crews for every mission.

Line Launched UAV

The Q-200 is a 2m wingspan UAV that launches via an extending bungee line.

                                     Q-200 Surveyor Pro Launch Q-200 Surveyor Pro Launch Diagram


-Dual Ground/Air launch trigger

Seamless transfer of launch power from line to prop.

-70% shorter line length

With a much-reduced line length, the launch area required is considerably smaller - opening up more options for launch site selection when flying missions.

-Raised Anchor Point

The new setup includes a static tripod guide which raises the line well above the final anchor point - keeping the launch profile well about Foreign object Debris (FoD) levels. The new higher end-point flattens the launch line angle which improves the UAV's launch trajectory.

-Double the power delivery

With the improved line materials, the power transferred to the UAV during launch is doubled, giving the UAV motor a head-start and saving launch battery power.

-Accurate Launch Trigger

-Static tripod guide

raises the launch above Foreign Object Debris (FoD) levels and optimises the launch trajectory.

-50% more efficient.

-Well specified for the entire fleet of sensor mounts.

The new launch system is capable of launching UAVs weighing up to 6kg - well in excess of QuestUAV's current line-up.

-Zero wind and cross wind capable

No power on until 2m from operator (safety)

Still packs down to 30x20

ZERO failed launches with the new line.

Passed the stringent safety standards for the world's mining community.

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Extreme Environment Image

Successful UAV Operations In Cold Environments

7 Tips for Successful Drone/UAV Operations in Cold Environments

Whatever the application around the world, be it mining, engineering, research or agriculture, in general terms small mapping UAVs are being increasingly utilized to observe the Earth’s surface in great detail - to monitor change over time. The analysis of this data enables better decision-making, resulting in increased efficiencies and cost savings to its adopters.

To do this efficiently and effectively in many locations, the technology and its users must be capable of operating all year round - effectively in either hot or cold environments. In this article we will look at some of the capabilities and disciplines required to operate in cold environments.

Extreme Environment Image

Cold sub-zero temperatures, wind-chill factor, snow and frozen solid ground are just some of the factors that make UAV operations in cold environments one of the most complicated tasks. Combining cold ops with a demanding flight schedule ? It does not get tougher than this.

To operate in cold environments, there a number of crucial operational factors to consider:

1. A well-trained and disciplined crew is worth their weight in gold:


Freezing temperatures and wind chill will significantly reduce the efficiency and performance of the team and equipment.

A well-trained, well-rehearsed and experienced team who understand the effects of low temperatures on both the crew and the equipment is key. Training, crew preparation, cold ops risk assessments, and equipment preparation for cold operations will best prepare the team and develop efficient workflows and procedures to mitigate risks to the mission.

Live mission simulations at the training site will pay dividends in understanding performance of UAV and crew in low temperatures - remember training is the best insurance policy as it focuses on learning new skills in a safe environment where there is the space and opportunity to safely make mistakes.

Live ops has limited scope for learning and focuses on data acquisition rather than UAV team building, cooperation and efficiency.


For crews, at zero degrees everything takes twice as long to complete, compared to +10°c operations. At -10°c everything takes at least four times as long. Crew roles and organisation becomes critical in the fight to prevent UAVs becoming cold-soaked during pre-flight preparations.

Remember – a well-trained team, combined with a well-planned mission will result in a safe and successful data collection.

2. Battery Performance


QuestUAV Batteries

Small Mapping UAVs, on-board sensors, ground control laptops and transmitters are predominantly powered by Lithium polymer batteries (LiPo). It’s a fact, LiPO batteries are susceptible to performance issues when operating in cold environments. To combat this issue, many UAVs now use temperature sensors to warn the operators when a critical external temperature has been reached, triggering safety mode and disabling flight. Whilst this is a great safety feature, this presents a huge issue for businesses and research institutions that have time critical data requirements in cold environments.

At QuestUAV, we believe that the users must be able to dictate their own flight schedules in all environments. By implementing strict procedures and guidelines, the operators are able to get full performance from their UAVs in cold climates. Understanding the technology, the environment, utilizing a combination of on-board climate monitoring sensors and thorough pre-flight and in-flight checks, flying at sub-zero temperatures is an everyday reality.

Mobile ops vehicles need to prepared for safe transport of crew and equipment - all organized for efficient and rapid deployment. A 300w 12volt inverter is essential as power supply backup. Aircraft set-up/configuration correct for mission - Example: corridor mapping ‘point and click plan’ – use the gimbaled sensor Q-POD for the Q-200. This enables vertical mapping of the target whilst the UAV is in a bank - the UAV will bank on planned turns and in high or gusty winds. For Grid Plans – use the non-gimbaled sensor Q-POD, more robust and simple to use.


Keep UAV in Warm controlled environment (out of wind), vehicle or heated ops tent. Use spare LIPO and camera battery for pre-flights, insert fresh pre-warmed fully charged batteries prior to launch. Keeping batteries in coats or near heaters in vehicle can help to keep them warm. Ailerons hinges - Exercise ailerons pre start, ensure free moving and not ridged from severe cold. Remember at high altitudes the temperature will be colder – falling -1 degrees per 400ft)


Monitor flight time and battery voltage, if battery drains rapidly due to insufficient pre-warming, recover UAV and solve the issue. For example, replace freezing batteries with pre-warmed batteries and resume mission.

3. Preparation


Cold Weather Conditions

Out in the field, transport, mobile ops set-up, crews, efficient workflows, tools and spare equipment, documentation etc. are critical. Experience will continuously inform and advance operational capability, as long as crews adhere to their training.

  • Make sure all spotters are well briefed, including full safety card procedures, locations and telecoms etc.
  • Crew preparation - Trained, fully briefed on all stages of the mission, on-time and kitted out for cold ops.
  • Use all available resources including additional spotters if you can.
  • Re-evaluate risk assessments in cases of crew and spotter changes.

Desk Study, Risk Assessments, 48hr Checks and UAV Base-Checks must be fully understood and systematically completed and documented. All crew fully mission briefed, crew roles and hierarchy firmly established. Remember last minute crew changes carry high risks that require teams to either mitigate the risks or potentially cancel the operation.


Remember your operations documentation and video your missions for post flight analysis and crew training – it is very important!

4. Field-serviceable technology.

Spare and repair equipment is essential for all operations. Remember in cold operations the crews will have limited ability to repair on-site, however spare components are required to succeed. Landings are tougher on a cold UAV airframe, most materials become more brittle as temperatures fall - causing increased risk of damage through the fracturing of cold materials. Sustained exposure to the cold whilst handling equipment and fine electronics can lead to rapid crew inefficiency or incapacitation. In cold environments, field repair capability is limited. Normal tapes no longer adhere and glue repairs don't set. Airframe EPP foam will experience shrinkage, wing surface laminates will slightly wrinkle and increased prone to cracking. EPP becomes solid, doesn't compress and therefore transmit increased landing shock through the UAV. Gimbals become tighter in the EPP body.

Remote operations in cold environments require task specific spares. Pack cold ops spares.


A good sized vehicle is important for UAV pre-start warmth, crew protection, UAV ops, keeping batteries, laptop and transmitter warm, carry spares. Alternately use a 4m x 4m heated operations tent kept at 10°c (Electric or gas radiator heaters)

5. DATA – what it's all about!

After all the fixation on the array of aerial data collection vehicles available on the market, weeks spent scrutinizing specifications and deciding which one fits your needs, essentially UAVs are there to carry a sensor to capture accurate, quality data. So what about the all-important DATA and how can cold operations affect it?

Usually, there is less light available at all stages, resulting in small flight windows. Also, remember low light will have a negative effect on your image quality.

In addition, unbroken snow can prove problematic when processing your data - similar to difficulties with mapping water bodies.

For the operations team, everything must go right to be safe and successful - make sure they understand and follow all cold-weather procedures.

Mapping Image
Mapping Image

6. Flight Planning.

DATAhawk Training
DATAhawk Training

Assess target area and weather. Visit site if possible, carry out full desk study and 48hr checks. Calculate flight time, factor in potential loss of endurance due to flight plan altitude, temperature and weather.


Avoid planning a downwind position of UAV at end of flight, batteries will be low and fighting against wind will not help.

Equipment Preparation - Full base checks. Use a shadow board.

Remote operations in cold environments require task specific spares. Pack cold ops spares and UAV in one vehicle.

Send planning documents to QuestUAV or your technology partner for pre-ops analysis.

7. Technology Partner

Finding the right equipment for the job is crucial. Understanding the equipment and your roles in deploying it are equally important. Harsh environment proven systems and accompanying workflows are a basic requirement and a technology partner that will support you directly is often overlooked and plays a pivotal role in successful application of the technology.

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