Customer Support Overview

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Support Website Overview


 

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" Our Vision is for Excellent Customer Support. This is vital to ensure that your operations and development of technical knowledge is backed up an experienced and accessible QuestUAV support team. "

 

When you become a customer you have access to the full   QUESTUAV SUPPORT WEBSITE

This website contains all the support articles and videos required to run and maintain your drone operation. 


Other Support Functions We Offer


 

Simple, Advanced, Comprehensive. Whether your support request is for simple email assistance more complex online phone support, our Support team is awaiting you with a host of analytical tools and experience to solve your problems.

Access to the Whole Company. Be assured that you will access the skills and people you need to speak to, from the CEO downwards, including every pilot, every trainer, every researcher, every build team and quality control member and every data analyst.

Single Point of Contact. Every Support team member is trained in proving and documenting your progress as you work with support, but you will also have the confidence you also have a single point of contact through a dedicated Support Team leader.

 


Customer Support Services


 

Pre Sales Consultancy

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Drone Maintenance Programmes

Effective Maintenance will ensure that hardware that is susceptible to damage or wear & tear will be replaced prior to failure, and therefore will retain operational continuity at a higher level. The benefit of this is better ROI.

QuestUAV has a series of day-to-day maintenance programs designed to optimise according to your flight profiles and the environment.

 

Get in Touch

 

Support Website


Keep your drone in the safest and best-performing condition through our Service, Repair and Maintenance options.

With QuestUAV the highest level of technician skills and test equipment are available that will ensure safety standards are met.

Manufacturer repairs and major services are generally completed at the QuestUAV Technology Centre in the UK.

 

 

Get in Touch

 

Support Hotline

Phone Support Icon

Quick and simple drone repair is important for operational capability.

When a drone lands heavily, or hits a tree, or damages a camera lens or wing this can be a major setback for drones other than QuestUAV.

A survey operation can come to a halt for either a short or long time, potentially costing the pilot or survey operator time and money before being able to become operational and profitable again. Not so with QuestUAV.

 

Get in Touch

 

Comprehensive Documentation

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Drone Maintenance Programmes

Effective Maintenance will ensure that hardware that is susceptible to damage or wear & tear will be replaced prior to failure, and therefore will retain operational continuity at a higher level. The benefit of this is better ROI.

QuestUAV has a series of day-to-day maintenance programs designed to optimise according to your flight profiles and the environment.

 

Get in Touch

 

TeamQuest

Team Quest Logo small

Quick and simple drone repair is important for operational capability.

When a drone lands heavily, or hits a tree, or damages a camera lens or wing this can be a major setback for drones other than QuestUAV.

A survey operation can come to a halt for either a short or long time, potentially costing the pilot or survey operator time and money before being able to become operational and profitable again.

For many operators, a minor accident can mean waiting days, weeks or even months. Not so with QuestUAV.

 

Learn More

 

Support Contract

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How It Works. At purchase, you will negotiate the level of support you need.

This normally starts with our 25 hour Support Contract, eligible for a year or until hours are used up.

When exhausted a new contract can easily be arranged, however, 98% of our customers find that the initial contract is all that is needed.

 

Get in Touch

 

Drone Maintenance

Maintenance Icon

Drone Maintenance Programmes

Effective Maintenance will ensure that hardware that is susceptible to damage or wear & tear will be replaced prior to failure, and therefore will retain operational continuity at a higher level. The benefit of this is better ROI.

QuestUAV has a series of day-to-day maintenance programs designed to optimise according to your flight profiles and the environment.

 

Get in Touch

 

Drone Service & Repair

Hardware Icon

Keep your drone in the safest and best-performing condition through our Service, Repair and Maintenance options.

With QuestUAV the highest level of technician skills and test equipment are available that will ensure safety standards are met.

Manufacturer repairs and major services are generally completed at the QuestUAV Technology Centre in the UK.

 

Learn More

 

Repair in the Field

Plaster Icon

Quick and simple drone repair is important for operational capability.

When a drone lands heavily, or hits a tree, or damages a camera lens or wing this can be a major setback for drones other than QuestUAV.

A survey operation can come to a halt for either a short or long time, potentially costing the pilot or survey operator time and money before being able to become operational and profitable again.

For many operators, a minor accident can mean waiting days, weeks or even months. Not so with QuestUAV.

 

Learn More